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Baby & MotherHi, how can we help you?
Select an order to get help with items, shipping, return or refund problems, etc.
Unfortunately, exchanges are not possible at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 20 days from the purchase date. The few exceptions are for:
I. Items that can't be returned:
- Items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed.
- Health and personal care items.
- Some free gifts.
- Some customized products.
II. The return window for products of most electronics is 45 days from the date of purchase.
If your items are eligible for a return, you may follow the steps below to start your return process:
1. Sign into your account.
2. Find the relevant order under 'Your orders' and click 'Return/Refund'.
3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.
4. Confirm the return information, and click 'Next'.
5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or credit to your original payment method. Make your selection and click 'Submit'.
6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.
7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest UPS or USPS location and you're done!
If you would like to request return and refund of additional items before shipping out the return package, please follow the instructions on the return details page and choose to use the same return label. Then you can ship back the additional items together and avoid return shipping fees.
After you apply for your return, you will need to return your package within 20 days. You can reference the status of your refund or rebuy any items from your order on your order details page.
For more information about our return and refund policy, please refer to the link below:
https://xtechdepot.com/privacy-policy/
The unknown charge is a bank authorization
When you place an order, XTECHDEPOT contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge
If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.
I see a charge on my credit card that I don't recognize
If you see a purchase or credit card charge you don't recognize, check with any family members, friends or coworkers who may have had access to your device or permission to use your card.
If you believe your XTECHDEPOT account has been compromised, sign in to change your password.
From your Account security, Edit the Password and change your XTECHDEPOT password.
If you still need help, you'll be asked to provide as much information as possible to help us resolve your issue. For your security, please don't include your full bank account information.
Orders are usually processed within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times.
You can view the delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately.
We know you're excited to get your order through and so are we!
You can track the latest shipping status of your order on the www. xtechdepot.com Simply visit "Your orders" and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number,delivery time, and latest shipping status on the page.
If a tracking number isn't available yet, then your order may still be processed. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.
